Коллеги!

Имеем колцентр (100 мест) с CCO v8 и PCX4400 R6.2
TSA регулярно срывает башню, ниже кусок лога (привожу большой кусок, но это за одну мс!). В живую это выглядит так, что эти попытки GetMutex генерят одни и те же треды тысячи раз за 3-4 сек. Это приводит к тому, что в это время ССА-сервер тупо не отрабатывает другие, "нормальные" запросы - люди не могут ни вылогиниться, ни трубку снять, ничего вообще... По утрам, когда все массово логиняться - начинается просто ппц. СPU usage, ессно 100%.

Что делалось:
- снял 47xx-4400 directory synchro
- снял у всех агентов в ССА "display by name" (написал прогу, прошерстил все хххх@perso.cfg)
- прошерстил все траблшуты алькателя - это издевательство (NMC у меня нет):

5.4.6. TSA takes 100% of CPU time
TSA.exe process is overloaded
This last problem is fixed in CCO 5.1.1.10.

- заслал проблему буржуям, открыли кейс, но сних дождешься :)

Буду благодарен за идеи.
аська, если нужны уточняющие вопросы - 191619176



09h00:51.330 PbxDriverV2::ConnectionClearedEvent XrefID: 23640066
09h00:51.330 CSTAMsg: acsHandle: 0 eventClass: 4 eventType: 56
09h00:51.314
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6716
already got since \serv_cli\phone_book.cxx 273 by th 6716
09h00:51.330 Crid 23640066 CONNECTION_CLEARED:
droppedConnection: callID: 1209 deviceID: 56361220 devIDType: 1
releasingDevice: deviceID: 669155272
deviceIDType: 20
deviceIDStatus: 0 PROVIDED
localConnectionInfo: 3 CONNECTED
cause: 48 NORMALCLEARING
timeStamp: 090416090050Z

09h00:51.330


09h00:51.330 PEV_SFKPC_SEL_STN state_info: 37708
09h00:51.330 menu= 5
09h00:51.330 ConnectionCleared callID: 1209
09h00:51.330 ConnectionCleared call_ref: 37708 callID: 1209
09h00:51.330 VM:ConnectionCleared 5327 call 37708
09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\server\ag_maint.h 69 by th 6240
already got since by th 5164
09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6240
already got since \serv_cli\phone_book.cxx 273 by th 6240
09h00:51.330 Line::SetState 5327 Releasing 37708
09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\server\ag_maint.h 69 by th 6240
already got since on\tsa\server\ag_maint.h 69 by th 5164
09h00:51.330
End traceback thread 4294967294, nb recurence 0 stack size 0


09h00:51.330 ----------------------------------------------
09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6208
already got since \serv_cli\phone_book.cxx 273 by th 6208
09h00:51.330


09h00:51.330 Send LineState to Clients 5327
09h00:51.330 PutCause 1
09h00:51.330 NewMail to cli 20546/-1, ref 31332, l_pack_count 0, mb_count 0, obj_dest 6, op 6, nb_ref 1
09h00:51.330 PutCause 1
09h00:51.330 SendMsg pong to 20546
09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6716
already got since \serv_cli\phone_book.cxx 273 by th 6716
09h00:51.330 SendMsg to cli 20546, ref 31332, obj 6, op 6, lg 177
09h00:51.330


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6240
already got since \serv_cli\phone_book.cxx 273 by th 6240
09h00:51.330
End traceback thread 4294967294, nb recurence 0 stack size 0


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6208
already got since \serv_cli\phone_book.cxx 273 by th 6208
09h00:51.330


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6240
already got since \serv_cli\phone_book.cxx 273 by th 6240
09h00:51.330
End traceback thread 4294967294, nb recurence 0 stack size 0


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6208
already got since \serv_cli\phone_book.cxx 273 by th 6208
09h00:51.330


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6240
already got since \serv_cli\phone_book.cxx 273 by th 6240
09h00:51.330
End traceback thread 4294967294, nb recurence 0 stack size 0


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6208
already got since \serv_cli\phone_book.cxx 273 by th 6208
09h00:51.330


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6716
already got since \serv_cli\phone_book.cxx 273 by th 6716
09h00:51.330


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6240
already got since \serv_cli\phone_book.cxx 273 by th 6240
09h00:51.330
End traceback thread 4294967294, nb recurence 0 stack size 0


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6208
already got since \serv_cli\phone_book.cxx 273 by th 6208
09h00:51.330


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6240
already got since \serv_cli\phone_book.cxx 273 by th 6240
09h00:51.330
End traceback thread 4294967294, nb recurence 0 stack size 0


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6208
already got since \serv_cli\phone_book.cxx 273 by th 6208
09h00:51.330


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6716
already got since \serv_cli\phone_book.cxx 273 by th 6716
09h00:51.330


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6208
already got since \serv_cli\phone_book.cxx 273 by th 6208
09h00:51.330


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6716
already got since \serv_cli\phone_book.cxx 273 by th 6716
09h00:51.330


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6208
already got since \serv_cli\phone_book.cxx 273 by th 6208
09h00:51.330


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6716
already got since \serv_cli\phone_book.cxx 273 by th 6716
09h00:51.330


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6208
already got since \serv_cli\phone_book.cxx 273 by th 6208
09h00:51.330


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6716
already got since \serv_cli\phone_book.cxx 273 by th 6716
09h00:51.330


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6208
already got since \serv_cli\phone_book.cxx 273 by th 6208
09h00:51.330


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6716
already got since \serv_cli\phone_book.cxx 273 by th 6716
09h00:51.330


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6208
already got since \serv_cli\phone_book.cxx 273 by th 6208
09h00:51.330


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6240
already got since \serv_cli\phone_book.cxx 273 by th 6240
09h00:51.330
End traceback thread 4294967294, nb recurence 0 stack size 0


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6716
already got since \serv_cli\phone_book.cxx 273 by th 6716
09h00:51.330


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6208
already got since \serv_cli\phone_book.cxx 273 by th 6208
09h00:51.330


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6240
already got since \serv_cli\phone_book.cxx 273 by th 6240
09h00:51.330
End traceback thread 4294967294, nb recurence 0 stack size 0


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6716
already got since \serv_cli\phone_book.cxx 273 by th 6716
09h00:51.330


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6208
already got since \serv_cli\phone_book.cxx 273 by th 6208
09h00:51.330


09h00:51.330
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6240
already got since \serv_cli\phone_book.cxx 273 by th 6240
09h00:51.330
End traceback thread 4294967294, nb recurence 0 stack size 0


09h00:51.345
get mutex Y:\ecc_int_piil_prod_FRBRED0058640_production\tsa\serv_cli\phone_book.cxx 256 by th 6716
already got since \serv_cli\phone_book.cxx 273 by th 6716
09h00:51.345

Проблема решена.
Было связано с особенностями работы ССА в терминальном режиме.
Спасибо мне.