Est problema kogda startuesh IP websoftphone ili 4980 IP softphone kak mulltimedia PC user - VOIP module pytaetsja zapustitsja i padaet. V chem mozhet byt problema?
Kogda vy delaete login v web sftphone cherez web browser to vidite kak startuet VoIP module (kartinka v vide pesochnyh chasov). Etot module downloaded s OTUC servera i posvoljaet websoftphonu rabotat v rezhime VoIP, kogda user loged on kak multimedia user(specific account in OXE).
Vse licensii v porjadke, no module startuet i v konce konzov vydaet oshibku: "the Voip module coudn't initilize".
Mne posovetovali proverit chto est dostatochno IP resourses in GD, ja proveril - tam vse v porjadke.
Umenja versia - OmniTouch Unified Communications Release R5.0. Ja proboval IE 6, 7 i Firefox - ni odin iz nix he rabotaet. Nado takzhe razreshit pop-up, AciveX i.td.
для IE 6, я просто адрес сервера добавлял в траст зону, а в IE 7 еще и смотрел все ли разрешено в "Сервис - Управление надстройками". насчет Firefox не скажу, но в OTUC Release R4.0 вообще не было поддержки Firefox.
Hereafter the steps to follow to solve the installation problems.
Remark : If proxy parameters are badly configured we can also encounter
installation problems
1. First actions
i. User must have the local administrator rights on the PC
ii. Remove cookies and temporary files under IE
iii. If already installed
a. add remove program -> Alcatel websoftphone ip voip
b. delete all files : C:%windir%\system32\AlcatelWebsoftphone
c. delete in C: %windir%\Downloaded\Program Files : {DC4D3B9B-789F-
4a20-9972-972CC302F988}
iv. Configure security parameters of IE. (Allow ActiveX, Trusted site, Block Pop-ups)
v. For the first connexion to the homepage, the user must have local administration rights. If not the installation of websoftphoneIP module will fail. At the end of the installation, you should find the file ocxAppliLauncherVoip.ocx under c: %windir%\system32 and websoftphoneIP module under c: %windir%\system32\alcatelWebSoftphone
Connect to the user homepage and install VoIP module components (click yes to install ActiveX )